Support & maintenance
IT support & workstation maintenance
Many IT problems do not appear out of nowhere, but because updates are missing, storage fills up or a backup quietly stops working. With regular maintenance, we spot such issues early. And if something does go wrong, we help remotely or on site.
Typical situations
When this is worth it for you.
Sound familiar? Then get in touch. We look at your situation and make a concrete proposal.
- You have no IT department of your own but still want a reliable contact.
- Small issues regularly cost your team working time.
- Nobody knows exactly when the last updates were installed.
- Your previous IT provider is stopping and the environment is barely documented.
Our approach
What we actually do for you.
Regular system maintenance
Updates, checks of disk space and event logs, backup checks and clean-up of outdated accounts.
Remote support
We resolve many requests directly via encrypted remote support, without anyone having to travel.
Troubleshooting
We look for the cause of a problem instead of just treating the symptom, and document what we changed.
IT support
Help with questions and issues around workstations, email, printers and business applications.
Individual maintenance concepts
The scope and schedule of maintenance depend on your environment and on how critical individual systems are for you.
What happens during regular maintenance
Typical tasks are updates for operating systems and applications, a look at the event logs, checks of disk space and backups, and cleaning up user accounts that are no longer needed. Which tasks apply to you and how often they are checked depends on how critical the systems are for your business.
IT service with a dedicated contact
You talk to someone who knows your environment. That saves explanations, and changes remain traceable. For permanently planned support with monitoring and backup checks, see managed IT and maintenance contracts.
Your benefits
Advantages for your business.
Fewer outages
Regular care removes many causes of issues before they interrupt your working day.
One dedicated contact
You do not have to explain your environment every time. We know your systems and their history.
Predictable effort
Maintenance takes place at agreed intervals, not only when something breaks.
Clear documentation
Devices, access and work carried out are recorded and available to you.
Approach
How we work.
- 01
Getting to know you
We discuss which systems you use and what bothers you most in daily work.
- 02
Assessment
Devices, servers, accounts, backups and access are recorded and documented.
- 03
Maintenance plan
Together we define what is checked at which interval and how you reach us when issues occur.
- 04
Ongoing support
Regular maintenance, help remotely or on site, and clear documentation.
Already a client with an issue?
The fastest way to report technical problems is a support ticket. Nothing gets lost and you can see the processing status.
FAQ
Good to know.
Do we need a maintenance contract for this?
No. You can also hire us as needed. If you want regular care and fixed processes, you will find the options under managed IT and maintenance contracts.
Do you also come on site?
Yes. We resolve many requests remotely and arrange on-site appointments in Düsseldorf and the surrounding area when needed.
How does remote support work?
You start the remote support program linked on our support page and tell us the ID shown. We only see your screen once you approve the connection, and you can end it at any time.
Do you also support environments set up by someone else?
Yes. We start with an assessment so that we know how the environment is built and can close gaps in the documentation.
More services
Often a good fit.
Let’s talk about your IT.
An initial conversation is non-binding. We listen, look at your situation and tell you honestly what makes sense.