Support & maintenance
Remote support
Many issues can be fixed in a few minutes if someone can look directly at the screen. With remote support, we help your staff at their workstation, in the home office or on the road. The connection is only established when you approve it yourself.
Typical situations
When this is worth it for you.
Sound familiar? Then get in touch. We look at your situation and make a concrete proposal.
- Small problems hold your team up, but they are not worth a site visit.
- Staff work from home or at several locations.
- A program, a printer or the email inbox suddenly causes problems.
Our approach
What we actually do for you.
Help on screen
We look at the problem together with you, explain the solution and fix it directly.
Encrypted connection
Remote support runs via RustDesk and servers operated by TORAMBO itself, not via a third-party relay service.
Only with approval
A session only starts when you give us the ID and one-time password. You can see what is happening at all times and can end the session.
Maintenance in the background
For supported systems, updates and checks can also be carried out outside your working hours by arrangement.
Support ticket
Every request is logged as a ticket. Nothing gets lost and you can see the processing status.
Your benefits
Advantages for your business.
Help sooner
Without travel, help often starts just a few minutes after you report the issue.
Less effort
Short requests are dealt with without anyone having to be on site.
Full control
You decide when a connection exists and can see what we are doing.
Approach
How we work.
- 01
Report the issue
By support ticket, email or phone. For urgent issues, please call.
- 02
Start the session
You start RustDesk and tell us the ID and one-time password shown.
- 03
Resolve
We fix the problem together with you or plan the next steps.
- 04
Document
We record what was changed in the ticket.
Already a client with an issue?
The fastest way to report technical problems is a support ticket. Nothing gets lost and you can see the processing status.
FAQ
Good to know.
Do we need to install anything?
No. RustDesk can also be started without installation. For managed workstations, a permanent installation can make sense; we will discuss this with you.
Can TORAMBO access our computers at any time?
No. A session is only established when you approve it. We only set up permanent access for maintenance work by explicit agreement, and we document it.
What if a problem cannot be solved remotely?
Then we arrange an on-site appointment in Düsseldorf and the surrounding area.
More services
Often a good fit.
Let’s talk about your IT.
An initial conversation is non-binding. We listen, look at your situation and tell you honestly what makes sense.